I was the "token" consumer advocate at the Annual Convention of the International Association of Claims Professionals, where Bob Hartwig provided a paced presentation, After the Crisis: Overview & Outlook of the P-C Industry. His presentation is worthy of study and not necessarily because of the factual content. Hartwig is the President of the Insurance Information Institute and a chief propagandist for the insurance industry's efforts to reduce consumer protection and allow insurers to wrongly delay or deny claims without accountability… Continue Reading
